Terms & Conditions
Time of arrival / departure!
The check-in time is from 4 pm and the check-out time is until 10:30 am.
In any case, by arrangement the departure time can be extended and the time of arrival may be shortened according to the day schedule.
In case of late arrival you will be informed about the receipt of the keys.
Restaurants nearby? Shops?
Within 1km of the beach of Milatos there are several fish taverns with very good food quality. There is also a mini-market for the purchases of basic supplies. You will also find many supermarkets in the city of Malia, which is located 8 km from the villa, that are open until late at night every day and throughout the weekends.
What is included in the price of accommodation?
All state and municipal taxes are included, so no charges will be added to the original price. Full equipment, bedsheets and towels are included throughout your stay. The villa is delivered to you ready for use.
If you wish to use a cleaning service during your stay, this can be arranged at a charge of 7 € / hour. For stays that last longer than one week the villa will be cleaned once a week without charge.
The use of a heated swimming pool (Villa AVIA) is charged at least with a minimum of 250 € / week
Are there baby cribs/chairs in the villa?
Each villa disposes of 1 crib and baby highchairs. There are also inflatable baby mattresses.
Distance from the beach!
The distance from the beach is a 5-minute car drive or a 10-minute bike ride away. Walking on the path through the olive grove will take you to the beach in 25 minutes.
Is there satellite TV?
Yes, there is satellite TV with an internet connection.
Are the photos on the site recent?
All photos are updated during each change, some of them every year.
Who cleans the villa? Works!
Your villa is delivered to you ready for use. There is no cleaning personnel but you are provided with complete cleaning equipment and materials. If you would like to use a cleaning service, this can be arranged at an extra charge of 7€ / hour. For stays that last longer than one week the villa will be cleaned once a week without charge.
The pool is controlled for the pH of the water and the bottom of the pool is cleaned every Saturday/Sunday, while the gardener comes once a month by arrangement.
If a technician needs to visit the villa (plumber, electrician) you will be informed in due time.
Is a temporary reservation possible?
Yes, for a period of 24 hours without any obligation. The villa is reserved for you until the expiration of the deadline. If you do not finalize the reservation by paying the advance payment within 24 hours, the villa automatically becomes available for a new reservation.
Garden, works during your stay.
The gardener cleans and takes care of the garden twice a month after you have been informed. Also, once a month a disinfestation procedure of the indoor and outdoor spaces takes place against insects and mice with eco-friendly and child-friendly products.
Pets are allowed under the condition that they are trained.
The surroundings of the property are fenced and in the yard a special dog house can be found
The option to pay through PayPal and credit cards as well as per bank deposit exists.
In order to complete the reservation you will need to pre-pay 10% of the total fee within 24 hours of the acceptance of your reservation, the outstanding amount will be payable upon your arrival. In case of cancellation 45 days before arrival, 50% of the deposit will be refunded.
Age restrictions-kids-extra beds!
There are no age restrictions concerning the visitors. However, visitors under the age of 18 must be accompanied by an adult. The option of placing extra inflatable sleep mattresses for 1-2 children in the villa is possible if requested on time. There are also sofas in the living room that can accommodate children to sleep if needed
Guests must comply with the quiet hours that are between 23:00-08:00
Upon arrival you must make a guarantee payment of € 250.00 for possible damages, which will be refunded to you before your departure if there is no need to retain it.